Privacy Policy
This policy explains what information PhenolicTags.com collects when you browse the site, request a quote, upload files or place an order, and how we use it.
We use what you send us to quote, proof and ship your tags. See the free quote form for what we ask for.
What information do we collect?
We collect what you give us and a small amount of technical data:
- Quote and contact forms: your name, company, email address, phone number, the tag details you enter (sizes, colors, text, quantities) and anything you write in the project details.
- Files you upload: photos, sketches, schedules, drawings and spec sections.
- Technical data: the page you arrived on, campaign parameters in the link you clicked (such as UTM tags and Google or Meta click IDs), and standard browser and device information.
We don't take payment card details on this site. Payment is arranged directly with you after you approve your quote.
How do we use it?
We use your information to prepare quotes and proofs, make and ship your order, answer your questions, keep records of past orders so reorders match, and understand which pages and ads bring in requests so we can improve the site. If you ask us to, we'll send you occasional updates; you can opt out at any time.
Who do we share it with?
We share information only with service providers that help us run the business, such as our form and customer-records platform (Zoho), our website host (Cloudflare), shipping carriers, and, if enabled, analytics and advertising platforms. They may use it only to provide their services to us. We do not sell your personal information.
Cookies, analytics and advertising
The site may use cookies and similar tools to keep track of the campaign that brought you here and, where enabled, to measure site traffic and ad performance (for example Google Analytics, Google Ads or Meta). You can block or delete cookies in your browser settings; the site will still work.
How long do we keep it?
We keep quote requests, uploaded files and order records for as long as needed to serve you, support reorders and meet tax and accounting requirements, and then delete or archive them.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending you updates. Call 407-773-3596 or use the contact page. Residents of some states have additional rights under their state's privacy laws, and we'll honor those requests as the law requires.
How do we protect it?
We use reasonable administrative and technical safeguards, including encrypted (HTTPS) connections and access controls on our business systems. No method of transmission or storage is completely secure.
Children's privacy
This site is for businesses and adults. It is not directed to children under 13, and we don't knowingly collect their information.
Changes to this policy
If we change this policy, we'll post the updated version on this page with a new date. Changes apply from that date.
Questions?
Call 407-773-3596 or use our contact page. Answers to common questions are in the phenolic tag FAQs.